SRE Squad Leader

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career 

The Squad Leader is a hybrid technical and people leadership role responsible for leading a cross[1]functional engineering squad to deliver high-quality, production-ready software. The role combines 

technical excellence, agile leadership, customer-focused problem solving, and strong relationship 

management to ensure business value delivery and team growth.

Core Responsibilities

People Management

People & Team Leadership

• Lead and mentor a squad of 5–8 engineers (backend, full-stack, QA), including matrix 

collaboration with DevOps

• Drive career development, performance management, and hiring

• Foster a healthy, inclusive, and high-performing team culture

• Build strong personal relationships within the squad and across the organization

Technical Leadership & Quality

• Enforce coding standards, architecture guidelines, security (OWASP), and test coverage

• Ensure CI/CD integrity, main branch stability, and regression prevention

• Guide technical design decisions, manage technical debt, and support cross-squad integrations

• Ensure backward compatibility, feature flag usage, and release readiness

Agile & Delivery Ownership

• Facilitate all Scrum ceremonies (stand-ups, planning, reviews, retrospectives, demos)

• Partner with PM/PO on backlog prioritization and readiness

• Proactively remove blockers and manage dependencies

• Ensure every sprint delivers mergeable, demo-ready, production-quality increments

Customer & Stakeholder Focus

• Act as a key technical point of contact for customer-impacting issues

• Lead investigation, root-cause analysis, and resolution of customer-reported problems

• Translate customer needs and pain points into actionable technical solutions

• Maintain strong, trust-based relationships with Product, Customer Support, and stakeholders

• Communicate status, risks, and outcomes clearly and proactively

Continuous Improvement & Operations

• Lead incident response, post-mortems, and preventive actions

• Track and improve delivery, quality, and team health metrics

• Promote continuous learning, process optimization, and innovation

Required Qualifications

Technical

• 5+ years in software development (backend, full-stack, QA exposure), * advantage: ML/AI.

• Strong knowledge of secure coding, CI/CD, DevOps, and modern engineering practices

Leadership & Agile

• 2+ years managing engineers directly

• Strong experience with Scrum and agile delivery (CSM or equivalent preferred)

• Proven ability to build, coach, and scale high-performing teams

Soft Skills

• Excellent communication, stakeholder management, and conflict resolution

• Strong customer problem-solving mindset and ownership mentality

• Ability to build strong personal relationships and collaborate across functions

• Balances technical quality with business and customer needs