Logistics & Sales Support Specialist

About Groundwork BioAg

Groundwork BioAg is a global bio-agriculture company harnessing the natural power of mycorrhizal fungi to enhance agricultural productivity, sustainability, and profitability. Our unique solutions expand regenerative practices while permanently sequestering carbon in soils. We will not rest until every hectare of arable land is protected by mycorrhizae, enabling farmers worldwide to benefit from higher yields while addressing climate change.

Job Description

Groundwork BioAg is seeking a Logistics & Sales Support Specialist, with a strong emphasis on sales support and commercial activities alongside logistics and supply chain operations.

This role supports the global sales organization end-to-end, combining customer-facing sales support, lead generation and account management, with operational responsibility for order fulfillment and international logistics. The position requires exceptional organizational skills, a proactive sales-oriented mindset, and close collaboration with multiple internal and external stakeholders worldwide.

Key Responsibilities

Logistics & Supply Chain:

•  End-to-End Supply Chain Management: Overseeing the process from order receipt to final delivery at the customer’s site.
• Freight Coordination: Ongoing work with freight forwarders in close collaboration with the Purchasing Manager.
• Customer Communication: Maintaining ongoing communication with customers regarding order status and shipment updates.
• Data Management & Control: Managing data within the information system, including opening new products, order entry, updating customer details, and real-time updates of tracking numbers and shipment statuses.

Sales Support:

• Account Management: Managing accounts for small-to-medium business segments.
• Lead Handling: Providing first-tier response to incoming leads and routing them to the relevant sales team members.
• Proactive Lead Generation: Identifying potential customers worldwide and initiating first contact to support global sales activities.
• Sample Shipments: Full responsibility for coordinating and shipping samples to potential customers.
• Collections Support: Assisting and providing backup for customer collection processes.

Work Interfaces

• Working closely with the CCO and global sales teams.
• Close collaboration with the Purchasing Manager.

Requirement

• High-level English proficiency (verbal and written) – Mandatory.
• Previous experience in logistics, operations, import/export, or B2B customer service – Mandatory.
• At least 1–2 years of experience in sales support for a globally exported product – Mandatory.
• Proficiency in CRM systems – Familiarity with Zoho is a significant advantage.
• Excellent organizational skills and attention to detail.
• Strong sales orientation and high service awareness.
• Ability to work independently and multitask effectively.

Location: Moshav Mazor (Own transportation is required).