NOC Technical Support

Description

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.

We are currently seeking a to join the NOC Team and play a pivotal role in shaping the future of our company.

You should apply if you are a self-motivated individual with the ability to perform under pressure in a dynamic environment – we offer a great working environment in a successful company and development opportunities going forward.

The NOC Technical Support will report to NOC Team Leader.

Key Responsibilities

• Monitor production systems, applications, and business processes in real time to ensure service availability and early issue detection.
• Detect, analyze, and respond to technical incidents with a strong sense of urgency.
• Diagnose issues across complex environments and drive resolution using structured troubleshooting.
• Communicate clearly and professionally with internal and external stakeholders during incidents via email and calls.
• Collaborate closely with R&D, infrastructure, and support teams during incident investigation and resolution.
• Maintain accurate incident documentation, logs, and handovers between shifts.
• Configure, improve, and maintain monitoring dashboards, alerts, and reports.
• Participate in post-incident reviews and contribute to continuous knowledge base improvements.
• Work in a 24/7 shift rotation, including nights, weekends, and holidays.
  
  

Requirements

• Strong analytical and problem-solving skills.
• Ability to investigate technical issues under pressure and make sound, data-driven decisions.
• Excellent verbal and written communication skills in English.
• High level of responsibility, ownership, and attention to detail.
• Availability for shift work (nights, weekends, holidays).
  
  

Nice to Have

• Previous experience as a NOC Engineer, Technical Support Engineer, or Help-Desk Technician.
• Familiarity with monitoring and observability tools (metrics, logs, alerts).
• Basic understanding of network and infrastructure concepts (connectivity, latency, service dependencies).
• Experience working in production or customer-facing technical roles.
  
  

Learn More About Nayax

Founded in 2005, Nayax provides an end-to-end platform for payments, empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 60+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,200 employees across 12 global offices, Nayax operates in 120+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.