Technical Support Representative – Student Position

We are looking for a Technical Support Representative to join our growing Global-e Support team. 

This is an hourly student position, requiring availability for a minimum of 3 shifts per week, including evenings, at our R&D Center in Petach Tikva. 

The role provides an excellent opportunity to gain hands-on experience in a global SaaS environment, working closely with merchants, internal product teams, and support operations. 

Responsibilities:

• Participate in and eventually lead training sessions for Global-e merchants, focusing on specific product features, workflows, and best practices. 
• Support onboarding and enablement activities for merchants, ensuring clear communication and a positive customer experience. 
• Provide first-line technical support for Global-e merchants, assisting with product usage, configuration questions, and basic technical troubleshooting. 
• Investigate and analyze technical issues using logs, internal tools, and dashboards, and escalate complex cases when needed. 
• Document findings, solutions, and training materials to contribute to shared team knowledge. 
• Collaborate closely with Merchant Support, Technical Support, Product, and Operations teams. 

• Fluency in English, both written and verbal (mandatory). 
• Student status with at least two years of academic studies remaining (mandatory). 
• Availability to work at least 3 shifts per week, including evenings (mandatory). 
• Basic experience with SQL, APIs, or technical troubleshooting. 
• Strong technical orientation and ability to understand technical concepts and systems. 
• Excellent communication and presentation skills, with the ability to explain technical topics clearly to non-technical audiences. 
• Strong sense of ownership, attention to detail, and ability to work independently as well as part of a team. 
• High motivation to learn, grow, and take on additional responsibilities over time. 
• Familiarity with support or monitoring tools (e.g., Jira, Grafana, Datadog, Postman). 
• Prior experience in customer-facing roles, training, or technical support. 
• Additional languages are a strong advantage (e.g., French)