Freelance Conversational UX Architect

About Us 

Codesky is a specialized UX/UI design agency helping companies of all sizes launch high-quality digital products with ease by streamlining the design process and ensuring every product is both user-friendly and ready to scale. 

About Our Client 

A global fintech company building a fully AI-powered agents (which are so much more than chatbots...) for enhanced digital customer experience for both B2B and B2C products.  

The Role 

You'll work with CX Strategy Managers to understand business goals and with Technical Developers to build the agent. Your job is to ensure the AI knows exactly what to say and how to support customers across different countries, platforms and situations. 

NOTE: Deliverables will be managed by Codesky, that is the AI UX Strategy owner of this project, while your freelancer’s contract would be directly with the client. 

What You'll Design 

• Conversational journeys that translate business goals and users’ needs into structured AI interactions 
• Decision trees covering happy paths, non-happy paths, and edge cases 
• Knowledge gap solutions that proactively support users at moments of friction 
• Global flows that work across countries and cultures while allowing for local adaptations 

The conversational experience should feel human-to-human, whether serving B2C or B2B users. Your goal is to create a clear, empathetic, and effective experience that fits real user’s behaviour. 

Your Deliverables 

• Conversation flows designed in FigJam using our dedicated design system 
• Clear handoff documentation for technical developers 
• QA reviews post-implementation to ensure the experience matches design intent 
• Prepare clear conversation designs and flows in FigJam for handoff to developers 
• Support the implementation phase by clarifying intents and answering questions 
• Review implemented flows, perform QA, and ensure the experience matches design expectations 
• Refine copy and logic based on testing and feedback 

Requirements 

Must Have: 

• Proven experience designing conversational experiences for chatbots or AI agents 
• Strong understanding of customer journeys and service design 
• Experience working closely with Product/Strategy/Business Managers 
• Ability to translate business processes into user-facing conversational flows 
• Strong writing and editing skills for conversational copy 
• Experience creating technical flows and working with FigJam for flow and journey design 
• Experience designing for global products and multi-cultural audiences 
• Strong English skills at a native or bilingual level 
• Excellent communication and collaboration skills 

What Makes This Role Unique 

This is NOT: 

• A UI or visual design role (no screen design or layout work required) 
• A copy-paste implementation job 

This IS: 

• A role focused entirely on conversation logic, decision trees, flow mapping, and copywriting 
• A position where you'll spend hours in FigJam mapping out dozens of "what if" scenarios and edge cases 
• A role where you proactively spot logic gaps and ask questions when business processes aren't clear 
• A position where your flows are the blueprints for developers, you must take pride in creating organized, bulletproof handoff documents 

How to Apply  

To apply please include the following information in your message: 

• Where are you based at? Please provide the location you will be working from. 
• What is you English Proficiency?  
• How many years of Experience do you have in UX? Please provide to this answer a certificate of expertise. 
• How many years of experience do you have in Conversational Design? 
• What is your hourly rate for working in a weekly milestone-based model?