Client Director

Designit, Wipro’s global design, experience, and innovation business, is renowned for creating meaningful, human-centric experiences that drive competitive advantage and positive change.

Operating at the intersection of technology and creativity, Designit delivers exceptional experiences at scale for some of the world’s most ambitious organisations.

Executive Client Director – Designit Europe

Role Purpose

This role is responsible for driving business growth and client-centricity across Designit’s European portfolio of accounts. This role ensures that Designit delivers exceptional value to clients by fostering strong relationships, expanding service adoption, and aligning delivery with business objectives. Acting as a trusted advisor, this role partners with senior client stakeholders and Wipro leadership and account representatives to shape strategies, identify opportunities, and deliver impactful outcomes.

Location: Tel Aviv, Israel

Key Responsibilities & Effort Allocation

Client Growth & Strategic Account Leadership (~50% / ten days per month)

• Own and grow Designit’s European strategic accounts, including Apple, Nestlé, Lloyds Banking Group, and Odido, ensuring alignment with Designit’s vision and mission.
• Act as the primary point of contact for senior client stakeholders, building trust and credibility through thought leadership and strategic guidance.
• Drive account planning and growth strategies, identifying opportunities for cross-sell and up-sell of Designit’s capabilities (e.g., Insight & Strategy, Design & Creativity, Creative Technology and Digital Media & Marketing) and services (e.g., Customer Experience, Employee Experience, Marketing Experience, Product & Service Experience and Futures).
• Collaborate with Wipro sub-regional heads to integrate Designit’s capabilities into broader transformation programmes.

Commercial Accountability (~20% / four days per month)

• Deliver against the annual Order Book (OB) target and revenue goals for Designit Europe.
• Lead proposal development, pricing strategies, and contract negotiations for new and existing engagements.
• Ensure profitability and margin protection across accounts in collaboration with the Delivery and Design teams.

Regional Strategic Leadership (~10% / two days per month)

• Shape and execute client strategies in line with Designit Europe’s operating model and growth objectives.
• Partner with Design Directors to ensure creative excellence and client satisfaction.
• Represent Designit in senior-level client forums and industry events to strengthen market positioning.

Collaboration & Team Leadership (~10% / two days per month)

• Work closely with other regional leaders to ensure seamless execution of projects.
• Mentor and guide Client Service Managers and other team members, fostering a culture of growth and collaboration.
• Promote Designit’s five values—Inspiring, Curious, Daring, Thoughtful, Inclusive—across all interactions.

Operational Excellence (~5% / one day per month)

• Monitor account health, revenue performance, and client satisfaction metrics (e.g., NPS).
• Ensure compliance with internal processes and governance standards.
• Contribute to regional planning, forecasting, and reporting activities.

Local Office Leadership (~5% / one day per month)

• Promoting Pastoral Wellbeing: Foster a positive, inclusive, and supportive office culture where all employees feel valued, motivated, and supported.
• Building Local Culture: Lead initiatives that strengthen the local office’s sense of community, ensuring alignment with Designit’s values and broader regional objectives.
• Employee Engagement: Act as a visible and accessible leader, supporting employee engagement, professional development, and well-being.
• Local Office Operations: Oversee the smooth running of office operations, including local rituals (e.g., Monday Morning), and ensure effective communication of regional and local priorities.
• Talent Development: Mentor and support the growth of local talent, encouraging participation in community activities and nurturing a culture of feedback and continuous improvement.
• Culture Bearer: Act as a role model for Designit’s values, actively engaging in and driving initiatives that enhance the office’s environment, culture, and well-being.

Success Metrics

• Revenue and order book growth across strategic accounts.
• Client satisfaction and Net Promoter Score (NPS).
• Expansion of Designit’s service footprint within existing accounts.
• Contribution to regional profitability and margin targets.
• Strength of client relationships and strategic influence.
• Positive office culture and high employee engagement scores.

Skills & Experience

• Strategic account leadership in a consultancy or design-led environment.
• Commercial acumen: pricing, negotiation, and profitability management.
• Relationship building with senior stakeholders.
• Familiarity with design thinking, experience design, and innovation methodologies.
• Leadership: team management, mentoring, and collaboration.
• Exceptional communication skills, both internally and externally.

Typical Background

Significant experience in client services, business development, or strategic account management within design, consulting, or technology sectors.

Track record of delivering revenue growth and managing multi-million-dollar accounts.

Strong network within relevant industries and ability to leverage relationships for business development.

Inclusion

At Wipro / Designit we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our talent acquisition team who will be happy to support you.

Your Benefits:

You will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Equal Opportunities:

Wipro is an Equal Employment Opportunity employer and makes all employment and employment -related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

Just so you know: if your application is successful, we’ll ask you to complete a Background Verification check (BGV).