Customer Service Rep

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Service Rep to join us in Israel!

The Customer Service Representative creates and maintains customer accounts and provides accurate, timely information on orders and products. They process orders, changes, billing, and returns through the company’s ERP/CRM systems. The role includes entering leads, contacts, cases, and customer activity into SAP or CRM software. The representative works closely with the sales team to meet and exceed customer expectations. They also share feedback with internal departments to support quick issue resolution and continuous improvement.

Essential Duties and Responsibilities:

• Create new customer accounts including phone, e-mail
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer order/changes/billing/returns through Ham-Let ERP/CRM Systems.
• Enter phone leads, new & old contacts, cases (returns & complaints) and Customer Activity into Ham-Let ERP (SAP) or Customer Relationship Management (CRM) software.
• Partner with the sales team to meet and exceed customers' service expectations.
• Provide timely feedback/lessons learned to related departments within the company for immediate resolution
  
  

• Reporting directly to Mgr, Customer Service, the Customer Service Representative is responsible for daily transactions that affect all internal and external customers.
• The ideal candidate will always be focused on a solution, effective with communication, setting and managing expectations and have a willingness to learn and improve.
  
  

• A history of excellence solving practical problems & dealing with a variety of concrete variables in situations where only limited standardization exists.
• Demonstrated success rapidly building and maintaining relationships.
• A history of excellence in communication, active listening & problem solving.
• Proven success working independently and with a team environment.
• Demonstrated excellence in Microsoft Office, i.e. Excel, word & or other inventory management & order processing software.
• Proven comfort juggling while maintaining poise & patience.
• High level of written and spoken Hebrew and English