Customer Insights Analyst

You are here to turn clarity into impact.

dig is a fast-growing Social Video Intelligence startup backed by top investors, giving brands the power to finally see and control what’s happening to them on social video.

We are looking for a data-driven, proactive Customer Insights Analyst. In this role, you will uncover hidden high-impact, strategic market insights to empower our enterprise B2B customers.

What you will do:

• Strategic Reporting: Design and deliver periodic reports about brand health, competitor movement, and trends.
• Storytelling with Data: Translate the complex social media landscape into clear, executive-ready presentations that brand leaders can use to make decisions.
• AI Partnership: Collaborate with the Marketing and Sales teams to initiate market research projects to generate new leads and open potential markets.
• Client Consultation: Act as a subject matter expert during high-stakes meetings to explain the "Why" behind the "What" in the data.

Requirements:

• Experience: 3+ years in market research or data-driven consulting for Brand/Marketing teams in a B2B company, marketing agency or consulting firm.
• Visual Storytelling: You’re a deck wizard, you can tell a clear and compelling story in a beautiful presentation that anyone can understand at a glance.
• The "So What?" Factor: You have a natural nose for data. You can dive into a topic and immediately spot a trend and why it matters. Beyond the obvious, you love digging deeper to find the "hidden gems" and subtle patterns that others might miss.
• Client Obsession & Growth Mindset: You are deeply service-oriented and driven by the "wow" factor. You don’t just deliver what’s asked; you’re constantly thinking, "What else would blow this client’s mind?"
• Strategic Adaptability: You understand that a CMO needs a different "story" than a Social Media Manager. You can tailor your insights to different audiences and proactively.

Why dig

We are a 50 person team in Tel Aviv revolutionizing the social listening category with urgency, clarity, and heart. A place with energy, humor, belonging, and real ownership. A product with meaning. A team you will want to show up for. If you want to help define a category and shape how brands navigate the Video First world, we want to meet you.