Operation Support Specialist

Operation Specialist

Who We Are

HQ is the industry-leading enterprise solution for global corporate transportation & mobility. Our international team is based across many countries with leading locations including the US, UK, Israel and Poland. At HQ, we embrace remote and hybrid work, and view our diverse, global team as a great asset to our company culture and a reflection of our international presence.

If you thrive on challenge, change, and creativity,and you love fixing issues and handling real-time support matters, join the journey of powering corporate mobility!

What We’re Looking For

We are looking for a reliable and detail-oriented Dispatch and Operations Support Specialist to support our shuttle service operations during critical US morning hours. ( converting to mid-day Israel hours) .

The shuttle service operates Monday–Friday, 6:00 AM–7:30 PM (EST), and serves multiple client programs. The role will be operating Monday-Friday 12:00-16:00.

This role is essential to ensuring live operational coverage during the early morning window, when service volume begins and real-time issue resolution is required.

You will work closely with riders, vehicle providers, and internal operations teams to maintain service continuity and a high-quality customer experience.

Responsibilities

• Customer Service support for HQ’s shuttle clients
• Manage bespoke operating system for the shuttles programme
• Provide day-to-day real-time support to riders and in-program fleet providers
• Notify your HQ manager of any complaints or serious service issues
• Maintain working relationships with incumbent providers for the shuttles programme
• Report to your HQ manager any system issues or outages that may impact service delivery
• Ensure a seamless experience for each shuttle program client
• Work closely with both manager and product team to maintain the services running smoothly

Requirements

• Strong English verbal and written skills, with high communication skills and adaptive styles to various personas (e.g., drivers, support operators, dispatch specialists, etc).
• Must be available to work the defined schedule of Monday–Friday, 12:00–16:00.
• Experience in US-centric customer service.
• Excellent attention to detail, great attitude, and on-the-spot problem-solving skills.
• Proficient in Microsoft Office skills: Word, PowerPoint, and Excel.
• Technical knowledge – ability to quickly learn and understand our bespoke dispatch system, able to articulate feedback to assist developers in improving the solution based on customer feedback and your experience.
• Working Monday- Friday 12:00-16:00.
• Hybrid work style: support is remote; however, we have offices in Rehovot and other locations if you are based near them and can work in a hybrid environment.
• Familiarity with New York City is an advantage.
• Demonstrate strong ability to make quick, effective decisions in a fast-paced environment, resolving issues in real time.
• Reliability and responsiveness must be key aspects of your skills and capabilities

About Us

At HQ we deliver the technology that powers ground transportation with our unparalleled ride booking, billing, and payment platform. HQ is trusted by clients internationally including over 30 Fortune 500 and similar companies from the world’s largest banking institutions, law firms, professional service firms, and others.. We are backed by leading investors NFX, Magenta Partners, AltaIR Capital, and top angel investors from Uber, and Google.