Customer Service Representative

Meckano is a leading provider of advanced time and attendance systems, HR software, and organizational productivity tools for businesses of all sizes.

We are hiring a customer service and support representative.

Key Responsibilities:

• Serve as the main point of contact between clients and the company.
• Provide technical and professional support to business clients across multiple communication channels.
• Train clients and implement the system while adapting it to their needs.
• Identify client requirements, troubleshoot issues, and provide ongoing support.
• Maintain regular follow-up with business clients.

Requirements:

• Experience in customer service and working with B2B clients – required.
• Experience providing training – advantage.
• Strong customer orientation – required.
• Ability to work with multiple systems simultaneously, technological orientation, and self-learning skills – required.
• Valid driver’s license – required.
• Bachelor’s degree – advantage.
• Experience and proficiency in CRM systems – advantage.