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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
- פתח תקווה
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- פתח תקווה
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מלאה
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12,000-17,000 ₪
הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
הערכה מבוססת AI ולא שכר של המעסיק -
Department: Research & Development
Location: EMEA-Israel
Description
This position is ideal for a Dental technician to join our Global Tier 3 Clinical Application Support team. This role involves analysis and troubleshoot dental scanning issues, supporting and train our customers on dental clinic approach and work with our internal teams in R&D, V&V, Operation and Marketing to improve our Dental interface with our customers.
Key Responsibilities
- Working with a global Tier 3 support team in resolving clinical application issues related to dental scanning
- Troubleshoot and analysis of customer-reported problems, document findings in ticketing systems
- Escalate complex clinical cases with detailed RAW data and diagnostics to development team
- Provide Root Cause Analysis (RCA) when required
- Share feedback with R&D and suggest product improvements
- Contribute to knowledge sharing and training for lower-tier support members
- Provide Clinic application KPI reports
- A Junior Dentist or a Dental Technician
- 5 years of prior exposure to dental clinical workflows or technical troubleshooting is a plus.
- Analytical mindset, basic PC knowledge (Windows OS), ability to troubleshoot and document findings.
- Strong customer-facing and communication skills (English proficiency required).
- Ability to work collaboratively with Tier 1, Tier 2 & Lab support teams and R&D.
- Ability to work in a dynamic, fast-paced environment
- Familiar to work CAD software (ExoCad) - Advantage
Review our Applicant Privacy Policyfor additional information.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
