Dynamics 365 (CRM) Systems Manager

A large service organization operating a nationwide service framework with high social responsibility is looking for a Dynamics 365 (CRM) Systems Manager to take ownership of a core operational system.

The role is also suitable for a Senior Dynamics 365 CRM Implementer or an experienced CRM System Manager seeking a broad, end-to-end ownership position.

This is a central and highly impactful role within an operation that requires precise management of complex, large-scale operational processes. The position includes full ownership of a Microsoft Dynamics 365 (CRM) system that supports daily service and operational activities and is used by multiple internal and external users.

Key Responsibilities:

• End-to-end ownership of the Dynamics 365 (CRM) system, including system stability, ongoing operation, and continuous improvement.
• Translating business and operational needs into system solutions, including workflows, screens, reports, and automations.
• Ongoing collaboration with development teams, IT, and external vendors, including requirements definition, development follow-up, testing, and deployments.
• Managing incidents and issues in a critical production environment, including prioritization, resolution, trend analysis, and proactive risk escalation.
• Leading system rollouts, onboarding, training, and user adoption processes for internal and external users.
• Overseeing day-to-day support activities and prioritizing tasks across support resources.
• Operational and business monitoring through reports, data analysis, and cross-system controls.
• Close work with senior management and key stakeholders, including presenting system capabilities, solutions, and process improvements.

Requirements:

• Proven experience as a Dynamics 365 CRM System Manager or Senior Dynamics 365 CRM Implementer - mandatory.
• Experience working with complex, multi-user, multi-process system environments.
• Academic degree in a relevant field - a significant advantage.
• Strong technical orientation with deep system and business understanding.
• High level of independence, ownership, and ability to prioritize in a dynamic, high-pressure environment.
• Strong analytical mindset with the ability to identify risks and proactively raise red flags.
• Fast learner with high curiosity, sharp thinking, and attention to detail alongside a broad, holistic view.
• Excellent communication skills and proven ability to work with senior stakeholders.
• Proactive personality, someone who drives processes forward rather than waiting for instructions.

Position type: Full-time

Work model: Hybrid

Location: Or Yehuda