Production Manager

Cust2Mate is a global leader in smart-cart platforms, transforming in-store shopping through digitalization and personalization. Our award-winning Smart Carts, trusted by leading grocery chains, elevate the customer experience, optimize store operations, and bridge online and physical retail.

Driven by strong market demand, recent major funding, and an expert team, we are rapidly expanding, advancing our technology, and accelerating global growth with top retailers. We are looking for talented and motivated individuals to join us and be a part of this fascinating journey.

We are seeking a skilled and hands-on Production Manager to support the scaling of our manufacturing operations. The Production Engineer will bridge the gap between R&D and manufacturing, ensuring that products are designed for efficient assembly, tested for quality, and manufactured at scale in a cost-effective manner. This role will focus on process optimization, troubleshooting, and continuous improvement across all production lines.

Responsibilities

Process Development & Optimization

• Develop, implement, and improve manufacturing processes to ensure efficiency, quality, and scalability.
• Identify bottlenecks and apply Lean/Kaizen methodologies for continuous improvement.
• Support cost-reduction initiatives while maintaining product quality.

Technical Support to Manufacturing

• Provide real-time engineering support for assembly, integration, and testing.
• Troubleshoot and resolve technical issues on production lines.
• Support NPI (New Product Introduction) and transition from prototype to mass production.

Quality & Compliance

• Ensure processes meet regulatory and industry standards (ISO9001, CE, UL, RoHS).
• Collaborate with QA teams to define inspection methods, acceptance criteria, and corrective actions.
• Monitor and report production KPIs, yield rates, and rework trends.

Documentation & Standards

• Create and maintain SOPs, work instructions, and technical documentation.
• Support internal and external audits by providing process evidence and records.

Cross-Functional Collaboration

• Work closely with R&D, Supply Chain, and CM/ODM partners to optimize manufacturability.
• Provide DFM (Design for Manufacturing) and DFA (Design for Assembly) feedback to design teams.
• Coordinate with suppliers to ensure materials and components meet required specifications.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial, or Manufacturing Engineering (or equivalent).
• 5+ years of experience in production, manufacturing, or process engineering.
• Strong knowledge of manufacturing technologies: plastic injection Molding, PCB assembly (SMT), wiring harnesses, and system integration.
• Experience in Lean Manufacturing, Six Sigma, or similar methodologies.
• High proficiency in Excel (data analysis, KPI tracking) and ERP/MRP systems.
• Skilled in CAD/engineering software (SolidWorks, AutoCAD, or equivalent).
• Strong problem-solving, analytical, and communication skills.
• Hands-on approach with the ability to work in a fast-paced production environment.
• Ability to travel to China (around 50% at the beginning).

Preferred Experience

• Experience in high-volume electronics or electro-mechanical product manufacturing.
• Familiarity with international compliance and safety standards (CE, UL, FCC).
• Background in supplier management and working with global contract manufacturers.