Front Desk Attendant

Company Description

The Ritz-Carlton, Herzliya, is a prestigious 5-star luxury hotel located by the marina, offering guests breathtaking waterfront views. Known for its exceptional service, the hotel features opulent rooms, world-class dining options, serene spa treatments, and a rooftop pool with crystal-clear waters. It provides a refined and elegant atmosphere, catering to guests seeking unparalleled hospitality and memorable experiences.

Role Description

This is a full-time, on-site position at The Ritz-Carlton, Herzliya, for a Front Desk Attendant. The Front Desk Attendant will be responsible for warmly welcoming guests, managing check-ins and check-outs, and ensuring a smooth experience at the reception desk. Day-to-day tasks include addressing guest inquiries, handling phone calls with professionalism, managing reservations, and maintaining clerical records. The role is focused on creating a positive and memorable experience for all guests.

Qualifications

• Strong phone etiquette and the ability to manage receptionist duties effectively
• Proficiency in clerical tasks and organizational skills
• Excellent communication skills to interact with guests and team members
• Outstanding customer service skills and a commitment to providing exceptional guest experiences
• Ability to multitask and work in a fast-paced, dynamic environment
• Proficiency in hotel systems and reservation tools is advantageous
• Fluency in English is required; knowledge of additional languages is a plus
• Relevant experience in the hospitality industry is preferred