Inbound Sales Representative, SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

About The Team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What You'll Do

As an Inbound Sales Development Representative at Airwallex, you will join our fast-growing and dynamic team to drive Airwallex’s future growth engine. You will challenge the norms, never settle, and relentlessly find a way to create an even better experience for future clients. You will be responsible for end-to-end management of small and medium enterprise (SME) leads, ranging from qualifying, pitching, onboarding and activating new clients. You will also collaborate closely with the Marketing and Channel Partnerships teams to refine our ideal customer profile. As a key member of the Growth team, you will also share valuable insights that will help create an even better experience for future clients.

Responsibilities

• Advocate for Airwallex: Create a strong first impression to our prospects by providing them with an end-to-end world-class experience and product expertise.
• Identify Opportunities: Utilize data and speak with prospects to qualify and understand how our use cases can address their business needs and pain points.
• Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products.
• Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed
  
  

• Strong Hustle: You love sales, and are driven and resilient to achieve KPIs.
• Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions.
• Communication Skills: Proficiency in verbal and written communication in both English and Mandarin, and a great communicator on the phone and via email.
• Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively.
• Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues
• Industry Experience: Less than 2 years experience, and experience in start-up and fintech environments preferred. However, we are also open to bright and hungry candidates who believe they have the aptitude and attitude to have a strong career in sales.