Technical Support Engineer

About The Position

About the job

Driivz, a Vontier company, powers the e-mobility revolution with a market-leading, end-to-end EV Charging and Energy Management platform for global charge point operators and electric mobility service providers.

We offer a scalable, integrated SaaS solution that enables our clients to efficiently manage their networks and provide EV drivers with exceptional charging experience.

Operating in over 35 countries in the US, Europe and Asia, we enable hundreds of millions of events for millions of EV drivers and manage more than 160,000 public chargers (100,000s in roaming).

Our customers include global industry leaders such as EVgo, Volvo Group, Shell, Circle K, Mer, Recharge, Kople, ESB, CEZ, MOL Group, ST1, and eMobility Power.

Join our team to work alongside the most brilliant and disruptive minds that are focused on leading the eMobility industry and building a greener world.

Responsibilities

• Provide technical support to Driivz B2B customers, addressing issues, queries, and incidents under defined SLAs.
• Perform deep-dive troubleshooting involving database analysis, system log inspection, dashboard reviews, and root cause identification of complex issues escalated by customers or our Technical Account Managers.
• Triage and prioritize incoming support requests, accurately identifying the nature of the problem and delivering prompt and effective responses.
• Collaborate closely with R&D and Product teams to resolve technical issues efficiently, escalate bugs, and proactively highlight critical or widespread incidents.
  
  

• At least 1 year of experience in a Technical Support Engineer, NOC, or Tier 1-2 support role.
• Work Schedule: Sunday- Thursday 09:00-18:00 with a weekly night shift: 14:00-23:00.
• Strong proficiency in SQL- essential for data troubleshooting and analysis.
• Proficient in Linux - required.
• Experience working in cloud environments (preferably GCP or AWS) - required.
• Excellent verbal and written communication skills in English.
• Strong logical reasoning, analytical thinking, and problem-solving abilities.
• Familiarity with network concepts.
• Experience working with REST APIs - strong advantage.