Support Partner JB-4123

Our support department is looking for a Support Partner to work on shifts.

As a Support partner, you’ll play a key role on our support team, ensuring clients receive exceptional assistance with our products and services:

Client Support: Handle inquiries via email, phone, and chat with professionalism and accuracy.

Problem Solving: Work closely with technical teams to resolve customer issues and improve our products.

Knowledge Development: Become an expert in our products to deliver valuable guidance and solutions.

Documentation: Maintain support resources like FAQs and guides.

Customer Feedback: Help us understand customer needs and drive ongoing improvement.

Previous customer support or helpdesk experience

Strong communication skills and a solution-oriented approach

SQL experience is essential, with a quick grasp of complex software and technology

Skilled at staying organized and managing multiple tasks under pressure

Proficient in English; Russian is an advantage

Bachelor’s degree or relevant certifications are desirable

Passion for soccer is a big plus