Customer Support Specialist

We’re hiring Customer Support Specialist | On-site (Modi’in/Rishon LeZion).

About Us

Surense is a bootstrap startup founded in 2019 and based in Modi’in/Rishon LeZion. We developed an innovative SaaS CRM platform for the insurance industry, empowering agencies and brokers to manage customers, sales, and operations more efficiently.

Our platform is already used by thousands of professionals in the Israeli insurance market, making us a leading player in the field and enabling agents to deliver professional, reliable, and seamless service to millions of end customers.

As a customer-centric company, we are proud of our Customer Success & Support team, which provides a proactive, professional, and personalized experience to every client. As the team expands, strong performers will have real opportunities for growth and promotion

This is a full-time, on-site role from our offices in Modi’in/Rishon LeZion (08:30–17:30).

Responsibilities

• Serve as the primary point of contact for customers’ inquiries
• Work on a ticket system and communicate with the customers  while ensuring  each ticket has been solved
• Work with CRM and CS tools (e.g.,Intercom, ClickUp, Slack), including reporting, data analysis, and decision support.
• Establish support culture and quality standards that scale with the company
• Support the Onboarding process for new customers and assist in ensuring smooth product implementation
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements

• Have previous experience as a Support Specialist in a Saas B2B companies (insurance industry - an advantage)
• Hands-on experience with CRM and CS tools and task management systems
• Think out of the box and have a problem-solving approach
• Strong communication and teamwork skills in a dynamic environment
• Have a bachelor's degree in a relevant field

Why Join Us?

We believe in growth, innovation, and impact. At Surense, you’ll be part of a fast-growing SaaS startup that is reshaping how insurance works, with plenty of room to grow your career and make a real difference

We hire and employ without discrimination based on race, religion, gender, age, sexual orientation, or any other personal characteristic - all qualified candidates are welcome to apply