Lead Product Analyst - Service (ESM)

Description

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With 2,500+ employees across the globe, we grow through transparency, collaboration, and a culture that values impact over hours. We support our people with flexible work, wellness benefits, and a strong sense of ownership and initiative.

We are expanding and strengthening the world-class analytical ownership within the Growth & Products pillar, building a leading product analytics function for Monday’s ESM (Enterprise Service Management) platform - one of the company’s newest and most exciting offerings, designed to deliver exceptional service quality through an AI-powered workforce on a single, flexible platform.

This is a unique opportunity to join as a foundational team member and lead the product analytics strategy. Framework and execution. As a Lead Product Analyst, you’ll play a key role in analyzing, optimizing and accelerating the product strategy, strengthening the analytics approach and delivering insights that shape the product’s future. You’ll work closely with leadership, product managers, engineers and designers to solve high-impact, ambiguous problems, and influence the product’s roadmap through clear, actionable insights.

About The Role

• Act as the primary analytical focal point for your group and main stakeholders
• Lead deep dive analysis to uncover new opportunities and directly determine the product roadmap
• Responsible for analyzing complex data sets, identifying key insights, and translating them into actionable recommendations to enhance our product offerings
• Develop hypotheses, design experiments, and conduct A/B tests to measure the impact of product changes and optimize key metrics.
• Create and maintain dashboards to track product performance, monitor KPIs, and communicate insights to the team.
• Collaborate with leadership, product managers, designers and engineers to identify opportunities for product improvements based on data-driven insights.
  
  

• 7+ years of experience in a similar data analyst role
• Proficiency level of SQL - must
• You are a great storyteller and communicator and can build fruitful relationships with a diverse set of stakeholders
• You are capable of tackling ambiguous problems and challenges
• You have a passion for making sense of user behavior, using any available methods and a dedicated advocate of a user-centered approach in product development
• You have proven experience defining and validating product metrics.
• You have the technical skills to perform advanced analytics with large datasets with technologies such as Python, Pandas, SQL
• You have a strong statistical background and deep understanding of experimentations.