Network Field Technician

Job Title: Datacenter Network Technician L2

Job Responsibilities:

• OTDR, LSPM, BER, OSA (Optical Spectrum Analysis) & other fiber testing/cleaning tools (testing, configuration, reporting), provisioning, install cables or optics for new circuits. physical cabling, cable management, northbound cabling, (Fiber/Copper/Power).
• Support network and server teams by assisting with rack and stack and running cables. Planned/Predictive maintenance or circuit migration support.
• Labelling, patching, and asset tagging activities, perform installation as needed either through physical or network medium.
• Conduct failure analysis, perform functional testing of entire system/Identify failed Component, planned maintenance or circuit migration support.
• Updating and recording of activities in relevant IT Ticket management system, coordinating and agreeing attendance time and date with key stakeholders.

Break Fix/Technical Task List:

• Testing of fiber, high loss/break fiber Identification by OTDR/LSPM/VFL. Cleaning fibers, replace the faulty optical cable. Installing loop backs, Optical Spectrum Analysis, BER testing/MPO fiber testing etc.
• Inserting/removing media, replacing defective components, assist with fault diagnosis and investigation with RMA Processing.
• Configuring remote access, basic storage array configuration, replacing faulty cables.
• Rebooting routers, servers, storage devices or other equipment, tape management and Maintenance
• Providing loop-back cables to test circuits remotely, re-seating or replacing components or cables Power cycling, running diagnostics commands, conducting whole unit replacement.

Deployment/In scope Configuration activities:

• Servers (virtual & physical), storage & backup devices, server/routers appliances.
• Hyper converged infrastructure, tape storage units.
• Power distribution units up to 3KVA, UPS, earthing system, HVAC,
• Network switches, SAN fabric switches, KVM Units, WAN optimization devices.
• Firewalls, access points, routers, physical cabling, cable management with remote assistance to team.
• Site Survey, Site Inspection and Site audit services with site maintenance & vendor meet services.