Technical Support Specialist

Responsibilities:

○ System Monitoring: Monitor system health via dashboards.

○ Quality Control: Monitoring the accuracy of automated detections, correcting errors, and removing duplicates, while performing manual labeling only as required.

○ Reporting: Maintain ongoing communication with the Department Manager for instructions and reporting anomalies.

○ Customer Support & Guidance: Handle incoming client calls and provide Tier 1 operational instructions only. This includes identifying improper system usage and guiding the client on correct operational procedures. In cases of technical malfunctions, ensure timely redirection to the relevant parties in accordance with SLA protocols (no technical troubleshooting required).

Requirements:

○ Exceptional visual attention to detail and a systematic approach to work. (Image Annotation, or Visual QA.)

○ Experience in customer-facing phone support.

○ High-level English (Reading, writing, and daily verbal communication with global teams)

○ Familiar with ation systems (e.g., Monday.com, Jira, etc.).

○ Ability to work long hours in front of a screen while maintaining high focus on visual details.