Support Engineer

A highly successful and well-funded Infrastructure Startup developing a groundbreaking, high-performance database engine. The company is redefining how organizations handle massive workloads and complex data architectures with its innovative core technology.

As the first Support Engineer in the organization, you will have a foundational role in building the support function from the ground up.

Located in the Northern area (near the train station), operating a hybrid work model with one day per week from home.

Role Overview:

• Serving as the primary technical point of contact for global customers, from initial onboarding to high-stakes production support.
• Performing advanced hands-on troubleshooting in complex Linux environments.
• Analyzing SQL queries and database workloads to optimize performance for enterprise clients.
• Acting as a bridge between global customers and the internal R&D teams to resolve deep technical issues.
• Leading the creation of support methodologies and documentation for a cutting-edge product.

Requirements:

• 3+ years of experience as a Support Engineer in a high-tech/startup environment.
• Native-level English (written and verbal) with exceptional communication skills – Mandatory.
• Deep understanding of Databases and SQL.
• Strong hands-on experience with Linux systems, including OS-level troubleshooting, networking, and performance analysis.
• Proven experience in customer-facing roles with global enterprise clients.
• Ability to handle urgent production incidents and support customers across different time zones.