Customer Support Specialist

About Us

FINQ is on a mission to democratize investment and pension management by replacing outdated, conflicted systems with AI driven financial products and services.

We deliver transparent, personalized digital solutions and products in both the U.S. and Israel.

FINQ was founded by Nir Zuk, a technology visionary, and Eldad Tamir, a leading investment executive and entrepreneur.

Responsibilities

As a Customer Support Specialist, you will play a vital role in ensuring our customers succeed with FINQ’s innovative products and services:

• Serve as the primary point of contact for customers, managing inquiries via chat, email, WhatsApp, and phone.
• Guide customers through the onboarding process and empower them to use FINQ’s products effectively.
• Proactively engage with customers to identify their needs, resolve issues, and ensure their satisfaction.
• Identify upselling opportunities and recommend tailored solutions to enhance customer value.
• Collaborate closely with Product teams to ensure efficient resolution of customer issues.
• Continuously monitor customer feedback and satisfaction metrics, contributing to ongoing improvements.

Requirements

• 2+ years of experience in a customer-facing role (e.g., customer service, customer success, sales, support).
• Strong communication skills in Hebrew and English (both written and verbal).
• A self-starter mindset with excellent problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
• Proficiency in using digital communication tools (e.g., chat platforms, WhatsApp, and CRM systems).
• Strong organizational abilities with a sharp eye for detail.
• Exceptional multitasking capabilities and the ability to perform effectively in high-pressure environments.
• This is a full-time, on-site position in our modern and centrally located Tel Aviv office. Due to the dynamic nature of our work, flexibility in scheduling and availability is essential.
• FINQ is growing fast! For now the role follows a standard weekday schedule, but as we expand you can expect some evening and occasional Friday shifts.
• Bachelor’s degree / certification studies or extensive knowledge in Financial markets / pension funds / Insurance – a significant advantage.

Why Join Us?

At FINQ, you’re joining a dedicated team working to reshape the future of fintech.

Here’s what we offer to the pioneering members of our customer success team:

• Join our pioneering team and help build our Customer Experience operation from the ground up! This is a rare opportunity to shape a new product and company, taking ownership of key processes and enjoying significant career growth potential as an early member of the CX team.
• A vibrant, collaborative workplace culture that fosters innovation and creativity.
• A modern, centrally located Tel Aviv office with a dynamic and energetic environment.