Support Engineer

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be.

The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.

Responsibilities:

• Serve as a primary technical support contact for enterprise customers.
• Receive, triage, investigate, and resolve support tickets.
• Perform in-depth troubleshooting of application, system, and infrastructure-related issues.
• Work closely with Development and DevOps teams on incident resolution and root cause analysis.
• Participate in onboarding, upgrades, and business continuity events.
• Conduct live troubleshooting sessions with customers.
• Maintain documentation of issues and resolutions.
  
  

• 1+ year of experience in Customer Care/Technical Support.
• Hands-on Linux experience (logs, CLI).
• SQL scripting.
• Cloud experience (preferably Microsoft Azure).
• ITSM knowledge and ticketing systems (Jira – plus).
• Strong communication and problem-solving skills.
• Flexibility in working hours and on-call shifts
  
  

• Experience supporting SaaS-based products.
• Basic to intermediate infrastructure and networking knowledge.
• Database familiarity.