Technical Support Engineer - Tier 2

Company Description

TripleTech is an innovative Fintech startup revolutionizing HR management by providing solutions that optimize employee compensation, benefits, and rights. By reducing operational costs and employer liabilities, TripleTech enhances employee satisfaction while streamlining HR operations. Focused on cutting-edge technology, TripleTech is committed to creating impactful tools that transform workplace experiences. The company is headquartered in Petah Tikva and is dedicated to fostering growth and employee well-being.

This is a full-time hybrid role for a Technical Support Engineer - Tier 2, based in Petah Tikva with flexible work-from-home options. The role involves providing technical support to customers, troubleshooting complex issues, and collaborating with Tier 1 support and other teams to resolve escalated technical challenges. A key aspect of the role is delivering exceptional customer service while analyzing and resolving technical problems efficiently to ensure customer satisfaction.

• Strong Technical Support and Troubleshooting skills to identify and resolve technical issues.
• Proficient Analytical Skills to assess and diagnose problems effectively.
• Experience in Customer Support and Customer Service to ensure a positive client experience.
• Excellent communication skills and the ability to explain technical concepts clearly to non-technical users.
• Prior experience in the Fintech or technology sector is a plus.
• Proficiency with relevant tools and software used for technical support is an advantage.