Information Technology Support Specialist

We are looking for a proactive IT Support Specialist to join us 3 days a week and be the "go-to" person for all things technical in our Tel Aviv office. This is a flexible position where you can organize your hours around your studies or other commitments, as long as office needs are met.

You will handle everything from onboarding new employees with the right gear to managing licenses and keeping our daily operations running smoothly. You will work closely with our HR and Operations teams to ensure every "Balancer" has the tools they need to succeed from day one.

What You'll Do

• Onboarding & Offboarding: Own the technical side of the employee lifecycle. Prepare laptops (Mac/PC), set up accounts (Google Workspace, Slack, etc.), and ensure new hires have a "plug-and-play" experience on their first day.
• Hardware & Infrastructure: Manage our physical IT inventory. This includes purchasing and setting up laptops, monitors, cables, adapters, and ensuring our meeting rooms are always client-ready.
• Help Desk Support: Serve as the first address for troubleshooting hardware and software issues for our team in Tel Aviv (and occasionally remote).
• SaaS & License Management: Oversee our software stack. You will assign licenses, track usage, and revoke access for offboarded employees to keep our budget efficient.
• Basic Security Hygiene: Help us keep our environment safe. You will ensure all company laptops have the latest updates and antivirus software installed, and manage basic access permissions to ensure the right people have access to the right tools.

Requirements

• 1–2 years of experience in an IT Support, IT Admin, or similar technical role.
• Hands-on experience: You are comfortable crawling under a desk to fix a cable management issue and then jumping on a call to configure a cloud permission.
• Strong knowledge of macOS and Windows environments.
• Experience managing SaaS Admin consoles (Google Workspace, Slack, Zoom, etc.).
• Service-oriented: You have a "can-do" attitude and enjoy helping people solve problems.
• Security Mindset: You understand the importance of basics like MFA (Multi-Factor Authentication) and password safety.