Customer Support Specialist

Company Description

2Team App is an early-stage, product-driven team building an AI-first customer experience layer — combining automation with human-in-the-loop support. We care about speed, clarity, and real customer outcomes. If you’re excited about using AI to scale service without losing the human touch, you’ll feel at home here.

This is a full-time on-site role for a Customer Support Specialist (AI-Assisted) located in the Tel Aviv District, Israel.

In this role, you’ll operate in a “human-in-the-loop” support model: our AI handles a large portion of customer conversations, and you monitor, validate, and step in when needed — especially for sensitive, complex, or high-impact cases.

Responsibilities include:

• Monitor multiple AI-led customer conversations across channels and intervene when required
• Handle escalations end-to-end: clarify issues, collect context, and provide accurate resolutions
• Respond to customer inquiries via chat / email / phone when needed
• Troubleshoot basic technical/product issues and guide customers to successful outcomes
• Identify recurring issues and work with product/engineering to improve the experience
• Maintain high customer satisfaction while keeping communication clear, calm, and professional

• 2+ years of experience in Call center
• Strong communication skills — clear writing and confident verbal customer interactions
• Comfortable working with AI tools and reviewing conversation transcripts at scale
• Ability to triage, prioritize, and resolve issues under time pressure
• Strong attention to detail and ownership mindset (you close the loop)
• Fluency in Hebrew and English