Technical Support Engineer

We are looking for a Technical Support Engineer to join our Support team and deliver high-quality technical assistance to customers and partners.

In this role, you’ll work with advanced networking and security technologies, troubleshoot complex environments, and play a key role in delivering an excellent customer experience.

What you’ll do

• Provide technical support via chat, phone, and email to customers and partners
• Assist with configuration, troubleshooting, and best practices
• Manage support cases end-to-end: logging, tracking, resolution, and follow-ups
• Perform fault isolation and root cause analysis for complex technical issues
• Troubleshoot network and security issues across diverse environments
• Analyze traffic captures to identify and resolve network or security problems
• Collaborate closely with internal teams to drive effective resolutions and knowledge sharing

What we’re looking for

• 1–4 years of experience in networking or security technical support
• Excellent written and verbal English communication skills
• Strong knowledge of TCP/IP networking protocols
• Hands-on experience with Routing & Switching (OSPF, BGP, VLANs)
• Experience with security technologies such as IPSec, SSL-VPN, and NAT
• Experience working with Linux-based systems
• Strong troubleshooting and problem-solving skills
• Customer-focused mindset and ability to work well in a team
• High learning agility and adaptability to new technologies

Nice to have

• Experience with Firewall products (Cisco / Fortinet / Check Point)
• Familiarity with authentication protocols (RADIUS, TACACS)
• Previous experience in an IT or cybersecurity support role
• Relevant certifications (CCNA, CCSA, or equivalent)