PC Technician

Job Summary:

Provides on-site technical support for end-user devices and workplace technologies, ensuring operational continuity and positive user experience.

Key Responsibilities:

• Troubleshoot and resolve hardware, network, telephony, and peripheral issues.
• Support onboarding/offboarding (device setup, equipment collection).
• Maintain IT asset inventory (CMDB) and ensure equipment availability.
• Manage printer operations and meeting room readiness.
• Support Cell mobile services.
• Coordinate with vendors and contractors for installations and repairs.
• Support business systems (e.g., Hilan, MASAV terminals).
• Collaborate with HCL, Global IT Infrastructure, and vendors.

Qualifications:

• 2 years experience in end-user IT support.
• Strong troubleshooting skills (Windows/macOS, M365, Teams).
• Familiarity with network basics and printer operations.
• Experience with ServiceNow or similar ticketing systems.
• Customer-focused, able to support VIPs and coordinate vendors.
• ITIL v4 Foundation (preferred).
• English proficiency; additional languages a plus.