Product Manager

Product Manager – Customer Platform

About the Role

We’re hiring a Product Manager to own our

Customer Platform

: the foundational customer-facing layer that enables customers to

get started, configure their accounts, manage access, and successfully use our product at scale.

This role focuses on

activation, usability, and platform leverage

– ensuring customers can board quickly, operate confidently, and unlock more value over time, while enabling otherproduct teams to build on a strong, consistent foundation.

Responsibilities

Product Ownership

Define and maintain the product strategy and roadmap for the Customer Platform(onboarding, account and user management, dashboards, permissions, customer-facingAPIs)

Own platform health, reliability, scalability, and long-term evolution

Act as the clear point of ownership for shared customer-facing platform capabilities

Discovery & Planning

Partner with customers, Support, Sales, and CS to understand workflows, pain points, androot causes

Translate insights into clear product requirements (PRDs, acceptance criteria, rollout plans)

Prioritize work based on customer impact, business value, risk, and platform leverage

Delivery & Execution

Lead end-to-end delivery (scoping, build, launch, iteration)

Make pragmatic tradeoffs to balance speed, quality, and long-term platform health

Partner closely with Engineering on system design and technical constraints

Adoption & Quality

Drive adoption through usability feedback loops, instrumentation, and iteration

Improve onboarding, activation, and self-service outcomes

Own customer-facing quality, including error handling, permissions clarity, and trust in theplatform

Maintain documentation for platform behavior, APIs, and key decisions to support scale andonboarding

Requirements

3+ years of Product Management experience (B2B SaaS preferred)

Experience owning customer-facing product areas or platform capabilities

Strong ability to turn customer and stakeholder input into clear, shipped outcomes

Comfort working with engineers on systems, APIs, and technical tradeoffs

Strong prioritization skills in cross-functional environments

Clear, concise written and verbal communication

Nice to Have

Experience with onboarding, activation, or lifecycle-focused product areas

Experience with APIs, integrations, or developer experience

Exposure to enterprise features (SSO, SCIM, RBAC, multi-org)

Experience reducing support burden through better product design

What Success Looks Like (First 3–6 Months)

Measurable improvements in onboarding and time-to-first-value

Reduced customer friction and fewer platform-related support issues

Clear ownership, roadmap, and delivery cadence for the Customer Platform

Platform capabilities are reused across product teams instead of rebuilt