Front of House Manager

Company Description

The Byron is a luxury destination in the heart of Tel Aviv that redefines hospitality through its commitment to personal, intentional experiences. Located at the iconic Metzitzim beach, The Byron fuses serene seaside tranquility with cosmopolitan sophistication, creating a unique and memorable escape. With its thoughtful design, timeless atmosphere, and focus on quiet luxury and genuine warmth, The Byron believes true luxury is about the feeling it evokes. Every detail aims to deliver refined service and meaningful connections in a setting of understated elegance.

Role Description

The Front of House Manager is responsible for leading all front-of-house operations including both guest-facing departments and core service support teams while maintaining a strong, visible presence on the floor and across all guest touchpoints.

This role combines operational leadership with continuous personal involvement in the guest experience, ensuring that service standards, culture, and atmosphere are not only managed, but consistently demonstrated and felt throughout the hotel.

The  position plays a central role in shaping the service identity of THE BYRON and setting the tone for refined, personal, and meaningful hospitality. The FOHM will  actively take part in the establishment and long-term development of the department, contributing to the creation of workflows, service culture, and operational foundations that will shape the future of both the department and the hotel.

Key Responsibilities

• Management of all front-of-house departments, including Front Desk/Concierge, Bell Service/Doormen, Guest Relations and Reservations & Service Center.
• Lead the hotel’s core front-of-house teams responsible for the full guest journey.
• Daily presence on the floor, actively supporting teams, greeting guests, overseeing service flow, and participating in key moments of the guest experience.
• Responsibility for the overall guest journey, from pre-arrival to departure, with personal involvement in VIP handling and sensitive guest situations.
• Ensuring consistent delivery of personalized and rare service standards through coaching, real-time guidance, and leading by example.
• Daily operational leadership of staffing, scheduling, shift management, and service coordination.
• Acting as Duty Manager when required and representing hotel management during shifts.
• Training, mentoring, and developing front-of-house teams and building a strong service culture rooted in presence, ownership, and attentiveness.
• Close collaboration with Housekeeping, F&B, and other departments to ensure seamless service delivery.
• Ensuring visual, behavioral, and service standards are maintained across all guest-facing areas and service touchpoints.

Qualifications

• Minimum 3–5 years of experience in a Front Office, Guest Experience, or Rooms Division management role within a luxury, boutique, or lifestyle hotel environment.
• Proven experience managing front desk, concierge, guest services, and service support teams.
• Strong operational background with deep understanding of FOH workflows and service standards.
• Experience acting as Duty Manager or leading hotel operations during shifts.
• Excellent communication skills in Hebrew and English; additional languages an advantage.
• High level of system literacy (PMS, reservations systems, guest profiles, reporting).
• Demonstrated ability to lead teams through presence, coaching, and example rather than hierarchy.
• exceptional people skills with a natural sense of hospitality, emotional intelligence, and the ability to create meaningful connections with guests and teams alike.