Restaurant Onboarding Lead - Maternity Leave Replacement ( 8 months)

Sales & Merchant Operations

Tel Aviv, Israel

Full-time

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The Platform Lead is in charge of managing the restaurant platform team. The team oversees the onboarding process for new venues, including creating restaurant menus on Wolt platform, setting up POS integration, ensuring legal compliance, product capabilities, and partner assortments, taking into account the operator's user experience, interface, and product abilities. Additionally, the team ensures menus are up-to-date and supports partners with menu updates.

What you’ll be doing
Day-to-day in this role you’ll:
Manage and nurture the platform team (10 employees), which includes team meetings, one-on-one sessions, providing feedback, and daily mentoring to enhance employee engagement and satisfaction.
Maintain close working relations with the members of the team and members of the restaurant team (Sales and Account Managers).
Implement new processes, systems, and features in close collaboration with the product team.
Ensure restaurant team members have the knowledge and skills necessary to excel in their roles and ensure all current practices are up-to-date.
Responsible for team efficiency, measurement (such as total time to onboard, handling time, and number of onboarding/updates per month), and team development.
Make sure your team meets KPIs and provides performance feedback.
Identifying bottlenecks and improving onboarding workflows consistently.
Solve day-to-day problems and prioritize team tasks.
Plan, manage, and implement projects related to the role (for example, transferring to a new system, creating an onboarding process, etc.).
Our humble expectations
Experience in leading a professional team - an advantage
Monday and Looker knowledge.
Experience working with integrations and POS companies.
Strong technical aptitude with the ability to troubleshoot complex integration issues.
Understanding of the restaurant industry, including knowledge of industry trends, challenges, and restaurant needs.
An excellent organizational skill set.
Ability to drive change and challenge the status quo to improve processes and performance.
Experience in improving and implementing processes.
Effectively delegate tasks and responsibilities.
Analytical thinking and a data-driven approach to decision-making.
Experienced in working with data and Excel (Vlookup, Pivot, Concatenate, etc.).
What we offer

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, apply and get the conversation going!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

TeamOur visionOur cultureOur people
We drive Wolt’s growth

We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.

Sales at Wolt
The delivery of (almost) everything

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.

In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.

Our story
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."

- Nicolas, Sales Team Lead

Read Nicolas' story
Team
We drive Wolt’s growth

We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.

Sales at Wolt
Our vision
The delivery of (almost) everything

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.

In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.

Our story
Our culture
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
Our people

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."

- Nicolas, Sales Team Lead

Read Nicolas' story