BPO Operations Manager

***ONLY APPLICANTS FROM ISRAEL AND CVS IN ENGLISH WILL BE CONSIDERED***

About the Company:

Aidey is an Israeli company and one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions.

Different brands use Aidey’s diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the position:

We are looking for a full-time BPO Operations Manager to work from home. You will be required to oversee the company's operations, which includes various teams supporting different industries and clients.

We’re looking for a talented, independent, and motivated Operations Manager to lead and manage teams with a lot of challenges, great energy, and last, but not least – a very unique working environment!

Responsibilities:

• Demonstrate a hands-on approach and be actively involved in the day-to-day operations of every account.

• Produce management reports for the company's clients.

• Manage the team's workload and schedules.

• Project Management.

• Facilitate case studies with non-performing agents to identify root causes and help improve their performance.

• Assist with the recruitment tasks.

Requirements:

• Excellent English communication skills: verbal, writing, and reading is a MUST

• Proficient in Microsoft Excel, with a strong grasp of its advanced features and functions, including pivot tables, VLOOKUP, and various formulas

• Highly motivated and reliable

• Ability to learn quickly through self-study and demonstrate flexibility and agility.

• Ability to manage staff workload to maximum efficiency

• Willingness to work flexible hours

• High-standard home office set up with suitable equipment and a stable internet connection

Work Schedule:

• This is a full-time job in a permanent work-from-home setup. From Sunday to Thursday, 10:00-18:00 Israel time