Senior Product Manager

Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.

Atera is seeking an experienced Product Manager with a technical background to join and lead one of our squads. As the Product Manager, you will play a crucial role in driving the development and success of our product offerings. You will lead initiatives, focusing on enhancing efficiency and automation for our customers. This is an exciting opportunity to shape the future of our platform and make a significant impact in the IT management software industry.

Responsibilities:

• Lead and manage a squad, consisting of cross-functional team members, including developers, designers, and QA engineers.
• Collaborate with stakeholders to understand market trends, user needs, and competitive landscape to drive product strategy and roadmap decisions.
• Define and prioritize product requirements based on user feedback, market analysis, and internal stakeholders’ input.
• Own the entire product lifecycle, from concept to launch and beyond, ensuring product success and adoption.
• Work closely and collaborate with Atera’s engineering, design, product analyst, customer success, marketing and research teams.
  
  

• 5+ years of experience as a Product Manager, from a technical product in a SaaS environment
• In-depth knowledge of IT service management (ITSM) systems and processes - Significant Advantage
• Background as an R&D engineer or equivalent roles - Advantage
• Strong technical background and understanding of software development processes and methodologies
• Proven track record of successfully leading cross-functional teams and delivering high-quality software products.
• Excellent analytical and problem-solving skills, with the ability to translate complex concepts into actionable product requirements.
• Exceptional communication and presentation skills, with the ability to effectively collaborate with internal teams and external stakeholders.
• Experience with Agile development methodologies and tools.
• Bachelor’s degree in Computer Science, Engineering, or a related field (preferred).