Head of Business Operations

We are a fast-growing technology company operating in a dynamic, high-velocity environment. We are looking for Head of Business Operations to take a central, cross-functional role in the organization- a hands-on operator and integrator who connects strategy, execution, and people.

This is a new role, with broad ownership and high impact, requiring the ability to build processes from scratch, align multiple stakeholders, and ensure the company runs smoothly end-to-end.

About The Role

The Business Operations Manager acts as the operational backbone of the company, owning execution across planning cycles and ensuring tight alignment between Sales, Product, R&D, Operations, Finance, and Legal.

This role combines strategic execution, commercial operations, and operational governance, with a strong focus on clarity, follow-through, and cross-functional coordination.

Key Responsibilities

Company-wide Operations & Execution

• Drive execution of company plans across annual, quarterly, monthly, and weekly cycles
• Track company and departmental objectives; lead monthly and quarterly follow-ups on plans and targets
• Identify gaps, risks, timeline conflicts, and resource constraints, and proactively drive resolution
• Serve as the horizontal integrator across teams, ensuring alignment and smooth end-to-end delivery
  
  

• Support Sales in preparing, coordinating, and managing customer proposals and pricing
• Centralize and manage quotations and commercial documentation
• Review and align Purchase Orders (POs) against approved quotes; ensure all departments are aligned on scope, responsibilities, and timelines
• Translate commercial commitments into clear operational execution plans
  
  

• Lead the setup and management of commercial contracts in collaboration with Legal
• Manage commercial agreements, including NDAs, working closely with Legal and the CFO
• Ensure contracts are executed, tracked, and operationalized properly
• Partner with Finance on invoicing, billing, and collections in accordance with contractual milestones
  
  

• Own and maintain the CRM system, including dashboard updates and operational visibility
• Track licenses, certifications, and expirations to ensure ongoing compliance
• Establish tracking mechanisms, dashboards, and reporting to support data-driven decision-making
  
  

• Work closely with Product and R&D to align roadmaps, delivery plans, and customer commitments
• Ensure all teams are aware of their deliverables, timelines, and dependencies
• Safeguard a seamless end-to-end customer experience, with no gaps between departments
  
  

• Proven experience in a Business Operations / Operations Manager / Head of Operations or similar cross-functional role
• At least one significant, end-to-end operational role with broad ownership
• Experience working in a technology-driven company
• Strong technical orientation and understanding of product, development, and project workflows
• Solid understanding of commercial, contractual, and customer-facing operations
• Experience working with contracts and commercial agreements- advantage
• Experience working closely with Finance and Legal- advantage
• Legal or commercial background- advantage
• Background in aviation / aerospace / industrial environments- strong advantage
  
  

• Highly hands-on, execution-driven, with a strong can-do mindset
• A people-oriented professional who builds trust and works well across diverse teams
• Dynamic, curious, and comfortable operating in a fast-changing environment
• Highly organized, detail-oriented, and able to connect the dots across the organization
• A proactive self-starter who takes ownership and drives outcomes
• Ambitious and motivated to grow with the company