Senior Information Technology Support Engineer

Company Description

We are a new non-bank financing company that brings a different approach, advanced technology and a service concept unlike anything else on the market. We believe that a mortgage – one of the most important financial decisions you will make – should be a clear, fast, personalized, and above all fair process. We specialize in flexible financing solutions for the purchase of properties in Israel and abroad – especially for audiences whose needs require a more customized approach than is customary in the banking system, such as customers interested in reducing the monthly repayment on their loans, self-employed people, property owners or investors looking to leverage an existing property.

Role Description

This is a full-time, on-site role based in Petah Tikva for a Senior Information Technology Support Engineer. The individual in this role will provide technical support to end-users, troubleshoot software and hardware issues, perform system administration tasks, and manage help desk support tickets. Additional responsibilities include collaborating with cross-functional teams to maintain and improve IT systems, ensuring network security, and documenting resolution procedures.

Qualifications

• Strong experience in Technical Support and Help Desk Support, assisting users with technical and hardware issues.
• Proficiency in Information Technology and Troubleshooting, with a focus on diagnosing and resolving complex IT problems
• Excellent problem-solving skills, with attention to detail and the ability to work under pressure.
• Familiarity with network protocols, cybersecurity best practices, and incident response processes
• Ability to work independently in a dynamic environment and provide exceptional service to team members and stakeholders.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.