Help Desk Specialist

Company Description

KSMS LTD was founded with a vision to provide high-quality network computing and internet services to business clients. The company specializes in comprehensive support services, Cloud services, IT support and Help Desk solutions, as well as consulting and supervising IT projects. KSMS also offers data storage and backup solutions, server and workstation virtualization, and tailored computing systems for clients. Our experienced and skilled team is dedicated to staying updated with the latest technological advancements to ensure personalized and effective solutions for our clients.

This is a full-time, on-site role for a Help Desk Specialist located in Netanya. The Help Desk Specialist will be responsible for providing customer support, resolving technical issues, and maintaining the day-to-day operation of IT services. Tasks include troubleshooting technical problems, assisting with hardware and software installations, and ensuring timely resolution of issues. You will collaborate with team members and clients to provide excellent customer service and ensure smooth IT operations.

• Strong skills in troubleshooting and problem-solving
• Experience with hardware and software installation and maintenance
• Knowledge of networking, data storage, and backup solutions
• Excellent communication and technical support skills
• Proficiency in IT systems, virtualization, and Cloud services
• Ability to provide exceptional customer service and personalized solutions
• Previous experience in an IT support or Help Desk role is an advantage
• Bachelor's degree in Information Technology or a related field is preferred
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus