Technical Support For Roeto- Student Position - position no. 1540

About the Company

Roeto is growing – and this is your moment to join.

What began as a CRM system is now evolving into an intelligent platform that's redefining how financial advisors work, think, and deliver value.

The system is already in daily use, but we're rebuilding its core from the ground up – with one clear goal: to lead the next generation of technology solutions for the financial advisory world.

About the Role

We are seeking a motivated Tier 1 Support Engineer to provide technical support for our products, primarily through chat communication. This is an excellent opportunity for someone passionate about technology to grow their career in technical support.

Availability for a minimum of 3 shifts per week, 09:00–18:00

Responsibilities:

• Provide technical support primarily through chat, with occasional phone and email support
• Identify, diagnose, and resolve technical issues in our products
• Collaborate with development and product teams on recurring issues
• Document customer inquiries and issues in our ticket management system

Qualifications:

• Undergraduate student in a technological field (Information Systems, Industrial Engineering and Management) – mandatory
• Basic knowledge of networks and/or operating systems – mandatory
• Technical experience – mandatory
• Good command of English (reading and writing) – mandatory
• Previous experience in technical support and/or technological customer service – a significant advantage

What We Offer:

• Dynamic work environment and comprehensive training
• Professional growth opportunities in technology
• Career advancement opportunities