Technical Support Specialist

Company Description

Base44 is an AI-powered platform that transforms natural language into fully functioning applications within minutes. Users can effortlessly create personal productivity apps, back-office tools, customer portals, or complete enterprise products without requiring any integrations. The platform empowers individuals to turn their innovative ideas into real-world solutions quickly and efficiently. Base44 is at the forefront of technological innovation, enabling seamless and accessible app creation for everyone.

This is a full-time hybrid role for a Technical Support Specialist based in Tel Aviv-Yafo, with flexibility for some work-from-home days. The Technical Support Specialist will address customer issues, provide effective resolutions, and ensure a seamless user experience. Day-to-day responsibilities include troubleshooting technical problems, analyzing user reports, and delivering exceptional customer support to maintain high customer satisfaction.

• Expertise in Technical Support and Troubleshooting to identify and resolve technical issues effectively
• Strong Analytical Skills to diagnose problems and implement appropriate solutions
• Experience in Customer Support and maintaining high levels of Customer Satisfaction
• Excellent communication and interpersonal skills to address client needs
• Ability to work independently and collaboratively in a hybrid work environment
• Familiarity with AI-powered or tech-based platforms is a plus
• Bachelor’s degree in Computer Science, Information Technology, or a related field is an advantage