Technical Support Specialist

Who are we

We are here to improve lives by restoring sight worldwide by a robotic platform for vision saving surgery. Our company will improve the way ophthalmic surgery is delivered to vision impaired individuals now and for decades to come.

We are rapidly growing, funded by leading international VCs, and are looking to expand our small, motivated, multi-disciplinary and phenomenal team. Joining us is an opportunity to work towards saving vision across the globe, collaborating with others to realize a dream, and tackle an enormous challenge that will help drive your career forward.

Who we are looking for

We are looking for a Tech support specialist to join our growing robotics startup. This role is hands-on and multidisciplinary, involving installation, maintenance, troubleshooting, and on-site support of complex robotic systems. The systems combine mechanics, hardware, electronics, and advanced software, and require strong system-level understanding. The position includes work at our company’s facilities as well as international travel, primarily for system installations, demos, and field troubleshooting. As part of our rapidly growing, small, motivated, and multi-disciplinary team, this position is the first dedicated role in its domain, providing a unique opportunity to contribute to a new area within the company.

Responsibilities

• Maintain, test, and troubleshoot robotic systems at the company’s facilities
• Install, calibrate, and commission robotic systems at customer and partner sites abroad
• Lead on-site system setup and troubleshooting during demos and early deployments
• Diagnose and resolve hardware, mechanical, and software issues in the field
• Perform hands-on replacement and repair of mechanical and electromechanical components
• Work closely with R&D teams (software, mechanical, electrical, algorithms) to deeply understand the system
• Gather knowledge from internal engineering teams and apply it independently in the field
• Provide technical feedback from the field to improve system robustness and usability
• Document issues, procedures, and best practices

Requirements

• BSc in Biomedical or other Engineering field.
• At least 3 years of experience as a Tech Support, System support, Integration Engineer, Field Support , or in a similar hands-on technical role – An advantage.
• Strong system-level understanding of complex, multidisciplinary systems
• Solid experience working with Linux-based systems
• Good knowledge of computers, basic networking, and software environments
• Excellent hands-on technical skills – ability to assemble, disassemble, and replace parts.
• High learning capability and technical curiosity – ability to absorb knowledge from multiple engineering disciplines
• Ability to work independently in dynamic, fast-paced startup environments
• Willingness and availability for international travel (short trips), mainly for demos and system installations
• Strong technical English – written and spoken