Director of Operations

Company Description

Kenes Tours is a premier Destination Management Company based in Israel, specializing in designing and delivering comprehensive private tours. These tours include accommodations, transportation, and guided experiences tailored to meet the unique needs and interests of clients. Serving Virtuoso Travel advisors, travel agents, religious organizations, and leisure travelers, Kenes Tours is known for its team of dedicated professionals passionate about showcasing Israel. The company prioritizes exceptional service, competitive rates, and creating memorable, once-in-a-lifetime experiences for clients.

Role Description

This is a full-time, on-site role for a Director of Operations based in the Tel Aviv District, Israel. The Director of Operations will oversee operational processes, manage budgets, and ensure the efficiency of day-to-day activities. Responsibilities include leading and mentoring operations teams, optimizing logistical workflows, and maintaining high-quality customer service. The role also involves analyzing and improving operations performance, collaborating with cross-functional teams, and ensuring alignment with the company's strategic goals.

Qualifications

• Strong expertise in Operations Management and proven Analytical Skills
• Experience in Team Management and leadership capabilities
• Proficiency in Budgeting and financial planning
• Excellent Customer Service skills to ensure client satisfaction
• Strong problem-solving skills and the ability to drive process improvements
• Outstanding communication and interpersonal skills
• Familiarity with the travel and tourism industry in Israel is advantageous