Business Operations Manager-IT&IS

We’re looking for a proactive, organized, and tech‑savvy professional to own the demand–technology interface, lead portfolio processes, and help drive smarter, faster operations across our IS/IT department.

What you’ll do?

• Partner with business teams to define needs and turn them into actionable initiatives.
• Own the intake and prioritization process, ensuring clear routing and follow‑up.
• Manage a portfolio of projects: plans, timelines, risks, and execution.
• Lead change governance (incl. CAB) and ensure smooth, well‑communicated releases.
• Improve processes and introduce automation and AI‑driven solutions.
• Build dashboards and insights on workload, SLAs, and initiative progress.

What we’re looking for?

• 3+ years in Operations / PMO / BRM / Portfolio roles (preferably in tech or IS/IT).
• Experience with demand management, project/portfolio processes, and governance.
• Strong execution, organization, and stakeholder communication.
• Analytical thinker with creative problem‑solving skills.
• Excel expert + experience with Jira / Monday / MS Project / Smartsheet.

Nice to have

• ITIL/ITSM and Change Management (incl. CAB).
• No‑code/low‑code automation tools (Power Automate, Zapier, Make).
• Hands‑on AI/GenAI experience.
• BI tools (Power BI, Looker Studio).