Front Office Assistant

As Assistant Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities  

As Assistant Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards. 

• Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding. 
• Understand the hotel's policy on guaranteed reservations and no-shows.  
• Process advance deposits on reservations.  
• Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort. 
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager. 
• Support the Director of Rooms and focus on the rejuvenation of the room experience.  
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals. 
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced. 
• Instill a cost-focused philosophy through training and education.  

Qualifications

• Bachelor’s degree in Hotel Management, Business Administration or related field or at least 3 years front office/guest services experience including supervisory experience.
• Proven management skills
• Ability to work under pressure while handling multiple tasks
• Exceptional service orientation, pleasant demeanor, and outstanding interpersonal skills
• Fluent in English and Hebrew. additional languages are preferred. 

The position is based in the Arava Desert, Israel; accommodation may be provided if needed.

If you are motivated, organized, and passionate about hospitality, we’d love to hear from you!