Technical Support/HelpDesk Specialist

Company Description

Argus specializes in the holistic management of IT infrastructures, providing comprehensive solutions for cybersecurity protection, advanced monitoring via our proprietary Argus Eye platform, ongoing maintenance, and user support. We offer expert guidance to ensure compliance with international standards and local regulations, such as GDPR and Amendment 13 to Israel’s Privacy Protection Law. Our Argus Eye system enables real-time detection of security gaps and delivers detailed risk management reports. With a focus on the unique needs of various industries, we are committed to building secure and stable digital environments for businesses.

Role Description

This is a full-time hybrid role for a Technical Support/HelpDesk Specialist based in Petah Tikva, with some work from home acceptable. The Technical Support/HelpDesk Specialist will be responsible for providing technical support and troubleshooting for clients, analyzing and resolving technical issues, ensuring customer satisfaction, and delivering excellent customer support. The role includes monitoring, maintaining and supporting IT infrastructures, and ensuring compliance with security policies.

Qualifications

• 2-year experience in Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Excellent Customer Support and Customer Satisfaction skills
• Experience with IT infrastructure monitoring and maintenance
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Experience in cybersecurity is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field