Technical Support & Customer Success Engineer

A global technology company innovating in smart energy solutions through advanced IoT devices, cloud analytics, and optimization algorithms.

The platform helps business clients reduce energy costs while contributing to a greener energy network. Located in central Israel, offering a hybrid work model with two days working from home.

Role:

Providing technical support to customers via Zendesk, troubleshooting issues on the IoT and cloud-based SaaS platform, and collaborating closely with development and DevOps teams.

Responsibilities:

• Provide technical support to clients using Zendesk
• Troubleshoot and resolve issues in the IoT and cloud-based SaaS platform
• Collaborate with development and DevOps teams to resolve technical challenges
• Ensure smooth operation and customer satisfaction

Requirements:

• 2 years of experience in technical support or Customer Success
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Experience with ticketing systems (Zendesk preferred)
• High service orientation with the ability to explain technical concepts clearly
• Ability to work independently and manage multiple issues simultaneously
• Willingness to travel occasionally