Technical Implementation Lead (ERP & Business Systems)

Implementation Lead / Solutions Engineer (ERP & Business Systems)

Role Summary

Cormi IT is seeking a hands-on Implementation Lead / Solutions Engineer to own the delivery of ERP, CRM, and workflow automation projects for our customers. This role is responsible for translating business needs into working systems and ensuring high-quality, on-time implementations.

This is a core execution role with direct customer interaction and a strong influence on delivery standards, customer satisfaction, and the company’s reputation.

What Success Looks Like in This Role

• Customers are successfully onboarded and live on time, with stable, well-designed systems
• Business processes are clearly understood, documented, and implemented
• Projects stay within scope and timeline
• Customers trust Cormi IT as a long-term implementation partner
• Business Development can confidently sell, knowing delivery is strong

How This Role Fits Into the Organization

The Implementation Lead is a central pillar of Cormi IT’s delivery organization. This role works closely with Business Development during pre-sales and owns execution post-sale. As the company grows, this position is expected to evolve into Head of Implementations, leading additional technical staff and shaping delivery methodology.

Responsibilities

• Lead end-to-end implementation of ERP, CRM, and workflow automation systems
• Gather, analyze, and translate customer business requirements into system configurations
• Configure and deploy systems (including workflows, permissions, automations, and reports)
• Manage implementation timelines, milestones, and deliverables
• Serve as the primary technical point of contact for customers during onboarding and go-live
• Support pre-sales activities by assisting with solution design and scope definition
• Identify risks and proactively resolve implementation issues
• Create and maintain documentation, implementation standards, and best practices
• Collaborate with internal stakeholders to continuously improve delivery processes

Qualifications

Required

• 3+ years of experience implementing business systems (ERP / CRM / operations platforms)
• Strong understanding of operational and business processes
• Hands-on experience configuring systems and workflows
• Ability to communicate clearly with both technical and non-technical stakeholders
• Strong ownership mentality and ability to work independently
• Excellent verbal and written communication skills in Hebrew; good English required

Preferred

• Experience with Zoho (CRM, Creator, Books, People, Analytics)
• Experience with ERP systems such as Priority, Netsuite, SAP Business One, Doss, or similar
• Background in consulting, system integration, or digital transformation projects