Senior Principal TAM, CSS

Job Description

Responsibilities:

• Develop and maintain strong relationships with key technical stakeholders within customer organizations.
• Provide technical support and consultation, ensuring customers are utilizing our products to their full potential.
• Proactively identify potential issues or areas for improvement in customers’ environments and offer solutions to enhance their experience.
• Lead technical meetings with customers, including regular business reviews, incident management, and troubleshooting sessions.
• Coordinate and manage technical escalations, ensuring that customer issues are resolved quickly and efficiently.
• Collaborate with internal engineering, product, and support teams to drive improvements in product performance and reliability.
• Monitor customer health and usage patterns, offering suggestions for optimizations and helping ensure customer satisfaction.
• Assist customers with onboarding and provide guidance on best practices for integrating and deploying solutions.
• Provide training and enablement to customers on new features and product capabilities.
• Be an advocate for the customer’s technical needs within the organization.
• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business.
  
  

Required Skills and Experience:

• Bachelor’s degree in computer science, Engineering, or related field, or equivalent practical experience.
• 6+ years of experience in a technical customer-facing role (e.g., Technical Account Management, Technical Support, Systems Engineering, or Consulting).
• Strong understanding of cloud technologies, software solutions, or hardware products (specific to your company’s offering).
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues.
• Experience with customer service and relationship management.
• Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical audiences.
• Ability to work independently and manage multiple customer accounts simultaneously.
• Experience with scripting or automation tools is a plus (depending on the specific industry and product).
• Knowledge of industry best practices and emerging technologies.
  
  

Preferred Qualifications:

• Experience in a specific industry (e.g., cloud computing, SaaS, networking, etc.).
• Certifications in relevant technical domains (e.g., AWS, Azure, Google Cloud).
• Familiarity with customer success and account management strategies.
  
  

Qualifications

Career Level - IC5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.