Client Techincal Expert

NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. We are constantly exploring new technologies to address the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now

As a Client Technical Expert, you will:

· Provide our clients support and technical solutions, both remotely and at the client sites abroad

· Track open support tickets and ensure they are handled until resolution

· Analyze and resolve operational and technical issues raised by the client

· Perform production system and infrastructure upgrades

If you have:

· At least 2 years of experience in technical customer service (remote and face to face)

· Experience in Windows and Linux operation systems

· Experience in virtualization technologies (VMware, Hyper-V)

· Experience in analyzing and monitoring TCP\IP networks

· Experience in network monitoring platforms

· High proficiency in English – written and verbal communication

It would be great if you also have:

Additional languages: fluent in Spanish

Experience working with CRM systems