Operations Team Lead

ABOUT US

Monto is a fast-growing startup pioneering the future of B2B payments.

We create intelligent connections between accounting systems and payment platforms, enabling the first truly touch-free invoice-to-payment process. Our mission is to transform the B2B payments world through innovation, automation, and AI, removing the friction that suppliers and buyers face every day.

We are seeking a highly motivated and experienced Operations Team Lead to join our growing team. In this role, you will manage ~15 employees, lead daily operations, build strong collaboration with cross-company teams, and drive operational excellence in a fast-paced and evolving environment.

This is a full-time role that may require flexible hours, including evenings or weekends when needed.

Responsibilities

Team Leadership & People Development

• Lead, mentor, and manage a team of approximately 15 employees.
• Build and scale a high-performing team culture based on ownership, professionalism, and continuous improvement.
• Provide ongoing coaching, 1:1s, and development plans tailored to each employee.
• Oversee recruitment, onboarding, and training of new team members.

Operational Excellence

• Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and SLA adherence.
• Design and optimize operational processes to improve throughput and reduce errors.
• Maintain and manage weekly schedules, priorities, capacity planning, and team KPIs.
• Lead by example with a hands-on approach when needed - a professional anchor for the team.
• Problem-solving and providing support to team members.

Performance Monitoring

• Monitor performance on a weekly and monthly basis, provide constructive feedback, and implement improvement plans.

Cross-Functional Process Leadership

• Lead and drive cross-company initiatives that require strong collaboration with R&D, Product, Automation, CS, and Operations.
• Serve as the Ops representative in multidisciplinary projects, ensuring alignment, transparency, and smooth execution.
• Identify systemic challenges and spearhead multi-team solutions that improve quality, customer experience, and internal efficiency.
• Build strong communication channels with relevant stakeholders across the company.

Qualifications

• 2+ years of experience managing teams.
• Bachelor’s degree in Business, Economics, Industrial Engineering, or related field - advantage.
• Proven leadership capabilities in a fast-paced environment; fintech experience is a plus.
• Strong analytical skills with the ability to interpret data and translate it into decisions.
• Excellent communication skills, both written and verbal, with high-level English.
• Demonstrated ability to work cross-functionally and lead company-wide processes.
• Passion for people development, operational excellence, and building scalable systems.
• Strong ability to solve problems in real time, handle pressure, and adapt to changing situations.
• Experience working with AI-related tools or technologies - an advantage.