System Analyst

We’re looking for an experienced CRM Systems Analyst & Implementer – Microsoft Dynamics 365 (Cloud). If you’re a tech-savvy systems thinker who loves diving into the “how,” mastering Dynamics 365 in the cloud, and turning complex challenges into smart, elegant technical solutions - this one’s for you.

What you’ll do:

• Analyze business needs and organizational processes in a dynamic, fast-changing environment.

• Write high-quality functional and technical specifications.

• Collaborate closely with development, QA, and implementation teams to ensure seamless delivery.

• Build and maintain strong relationships with business users, collect feedback, and drive continuous improvement.

• Take ownership of projects from discovery to go-live (E2E).

• Support existing solutions and proactively identify opportunities for enhancement.

What you’ll bring:

• 3+ years of hands-on experience working with Microsoft Dynamics 365 CRM in a cloud environment - a must.

• Strong business acumen and the ability to see the big picture.

• Proven experience leading end-to-end analysis of complex, cross-system processes.

• Comfortable juggling multiple projects in a dynamic environment.

• Excellent communication and collaboration skills across business and tech teams.

• Experience with integration platforms and tools within the Microsoft ecosystem.